Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@maxsleek.com.

Once your return request is approved, we will provide you with the correct return instructions and the return address for your specific order.
Returns sent without prior approval will not be accepted.

If your return is approved, you will be responsible for arranging and paying for the return shipping. We do not provide prepaid return shipping labels.

Return Shipping Costs

Customer-Paid Returns
Customers are responsible for the cost of return shipping for approved returns.

Restocking & Refund Fees

We do not charge any restocking fees or refund processing fees. If your return is approved, you will receive a full refund for the returned item in accordance with this policy.

You can contact us anytime at support@maxsleek.com if you have questions about your return.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care or beauty products

• Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.
If you are unsure whether your item is eligible for return, please contact us.

Exchanges

The fastest way to get the item you want is to return your original purchase and, once the return is accepted, place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days after we receive and inspect the returned item. Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@maxsleek.com.

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond within 24 business hours.
Messages received on weekends are answered on the next business day.

Contact Information

Store Name: MaxSleek
Legal Entity: NOVAPRIME COMMERCE LTD
Company Number: 16931358
Email: support@maxsleek.com
Phone:+44 7360 500930
Address:
Flat 3, 50 Russell Road
Wimbledon, London
SW19 1LN
United Kingdom